Our Policies

At Susan Cakes & Bouquets, every masterpiece is handcrafted specifically for you. Once an order is placed, the process of sourcing premium ingredients and beginning the artistic composition starts immediately.

Therefore, we do not accept cancellations under any circumstances once the order has been confirmed through our payment gateway.

We encourage you to double-check your selection and delivery details before finalizing your purchase to ensure everything is perfect.

Our products are highly perishable and tailored to individual specifications. To maintain our strict standards of quality and hygiene, we operate under a Strict No Refund Policy.

Once a product leaves our studio and is accepted by the recipient, Susan Cakes & Bouquets is not responsible for any damage caused by improper handling or storage.

In the highly unlikely event that you receive an incorrect item, please contact our support within 1 hour of delivery with photographic evidence for our curated resolution process.

By accessing our website and studio services, you agree to be bound by our professional terms. These terms are designed to protect both our artistic integrity and your experience as a collector of our bakes.

• All products are subject to seasonal availability. For floral arrangements, we may substitute specific blooms with others of equal or higher value to maintain the overall aesthetic.
• Delivery times are estimates. While we strive for perfection, factors like weather and traffic in Shillong may occasionally cause minor delays.
• Pricing is subject to change without prior notice, reflecting the fluctuating costs of world-class ingredients and ethically sourced flowers.

Your trust is our most valuable ingredient. We are committed to protecting the sanctuary of your personal data.

We only collect essential information such as your name, contact details, and delivery address to facilitate your orders. Your financial information is processed securely through our SSL-encrypted payment partners and is never stored on our servers.

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. Your data is used exclusively to enhance your experience with Susan Cakes & Bouquets.